Supporting the most vulnerable and keeping our residents and colleagues safe is our priority. We’re monitoring and adapting the way we work as things develop. In line with Government guidelines, we are working hard to carefully increase the levels of service we offer to our residents.
What to expect
We are providing a limited service, to take you through of what to expect when we visit your home and what level of service we can offer depending on where you live we have created the following guides:
To further ensure the safety of our staff and residents, we are currently providing a limited repairs service. We are prioritising emergency and compliance work, along with any external work where we can, and it is safe to do so.
As we hope you can appreciate, we are currently working through a significant backlog and unfortunately, we will not be able to schedule any new routine repairs or reports at this time. We’re sorry for any inconvenience this may cause.
If you have a pre-existing repair - you do not need contact us, we will contact you. However, if that repair becomes urgent, by posing a risk to any household members or your home, let us know and it will be marked as a priority.
Our estates services have operated throughout the pandemic to ensure that our homes remain a safe and pleasant place to live. We continue to carry out regular inspections of our estates, playgrounds and communal facilities.
We want to help our communities and ensure they emerge stronger than before. Now more than ever it is important to look out for each other.
We acknowledge these are difficult times for everyone and that for some people their home will not feel like a safe place.
If you are concerned that another resident (or their children) may be at risk of harm, please contact us to report a safeguarding concern and we will contact the relevant agency.
If you or someone else is at immediate risk of harm call 999.
If you are experiencing domestic abuse you can report this to the Police silently by dialling 999 then pressing 55.
Your County Council website will be able to provide more information on safeguarding concerns.
Below you will find useful links to help signpost you to organisations who are there to help with issues you may be facing. Alternatively our housing teams are also able to speak to you and signpost you to a wider range of support.