Covid – 19 

COVID-19: latest updates and information

We appreciate how challenging life is right now. We continue to follow Government guidelines and have adapted our ways of working. We would like to reassure you that our services are still operating and that we have Covid-19 safe measures in place for your safety, and the safety of our staff. Thank you for your continued understanding and patience as things are taking a little longer than normal. 

To further ensure the safety of our staff and residents, we are currently providing a limited repairs service. We are prioritising emergency and compliance work, along with any external work where we can, and it is safe to do so.  

To further ensure the safety of our staff and residents, we are currently providing a limited repairs service. We are prioritising emergency and compliance work, along with any external work where we can, and it is safe to do so.  

As we hope you can appreciate, we are currently working through a significant backlog and unfortunately, we will not be able to schedule any new routine repairs or reports at this time. We’re sorry for any inconvenience this may cause.  

If you have a pre-existing repair – you do not need contact us, we will contact you. However, if that repair becomes urgent, by posing a risk to any household members or your home, let us know and it will be marked as a priority.

Our estates services have operated throughout the pandemic to ensure that our homes remain a safe and pleasant place to live. We continue to carry out regular inspections of our estates, playgrounds and communal facilities. 

Tier Guide

Important

If we contact you to arrange an appointment, please let us know if you or any of your household members have symptoms of Covid-19 and are self-isolating for this reason. We will cancel and rearrange your appointment.

We want to help our communities and ensure they emerge stronger than before. Now more than ever it is important to look out for each other.

We acknowledge these are difficult times for everyone and that for some people their home will not feel like a safe place.

During the pandemic we have reduced visibility of safeguarding issues within our homes.

If you are concerned that another resident (or their children) may be at risk of harm, please contact us to report a safeguarding concern and we will contact the relevant agency.

Useful links

If you or someone else is at immediate risk of harm call 999.

Below you will find useful links to help signpost you to organisations who are there to help with issues you may be facing. Alternatively our housing teams are also able to speak to you and signpost you to a wider range of support.

Mental Health

Young minds

Mind

Food provisions

Trussel Trust Foodbanks

Scam/Fraud

National Crime agency

Alcohol & Substance Misuse

Alcoholics anonymous

Talk to Frank

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