Coronavirus information 

COVID-19 outbreak

Updated 21 May  2020

Supporting the most vulnerable and keeping our residents and colleagues safe is our priority. We’re monitoring and adapting the way we work as things develop and are working hard to ensure we can continue to provide essential services.

We’re thinking hard about how we carefully step forward and prepare for increasing the level of services we offer. We continue to monitor Government guidelines and are aware of the letter you may have received from the Housing Minister.

Read our frequently asked questions here


During this difficult time, in line with Government guidance, we are doing all we can to support our customers.

In the circumstances, we are only able to attend to emergency repairs. You can still log your repair and when restrictions are lifted we will schedule an appointment with you.

We will continue to carry out essential safety checks, some maintenance works and servicing, along with routine checks/testing where it is safe to do so.

Our receptions are now closed to residents and visitors and where applicable, communal social spaces will no longer be open for use. Our priority is to make sure we keep you and our staff safe.

Unfortunately, we are unable to conduct new sign ups at this time until further notice.


It is important, only emergency repairs are now reported to us so that we can attend to the most vulnerable.
If you or any of your household members have symptoms of the Coronavirus, and are self-isolating for this reason, please make us aware when reporting an emergency repair.
We are unable to log routine repairs at this time and all pre-booked appointments and refurbishments will be suspended.

Please contact us if you think you may be unable to pay your rent.


The important thing is to keep in touch with us, any residents whose finances are impacted as a result of COVID-19 can receive help, advice and support from our Housing Teams. We are taking an understanding and realistic approach to ensure we don’t create unnecessary pressure on our residents.

We want to help our residents and commit to not taking any unreasonable action with those struggling to pay their rent as a result of COVID-19.

Call us on 01284 767224 or email us at

Useful links

Understanding Universal Credit and coronavirus

Coronavirus support for employees benefit claimants and businesses

Money advice service – coronavirus and your money

Citizens advice bureau – coronavirus what it means for you 

Information for the extremely vulnerable

Turn to us 

Entitled to 


We acknowledge these are difficult times for everyone and that for some people their home will not feel like a safe place (particularly where there is some form of abuse occurring domestic or otherwise). Families may be struggling in particular with children being at home and having access to enough food or money.

We are operating with restricted services and have reduced visibility of safeguarding issues within our homes.  We now rely on telephone contact and it is also important that communities look out for one another.

If you are concerned that another of our residents (or their children) may be at risk of harm contact us to report a safeguarding concern and we will contact the correct agency.

Useful links

If you or someone else is at immediate risk of harm call 999.

Below you will find useful links to help signpost you to organisations who are there to help with issues you may be facing. Alternatively our housing teams are also able to speak to you and signpost you to a wider range of support.

Mental Health

Young minds


Food provisions

Trussel Trust Foodbanks


National Crime agency

Alcohol & Substance Misuse

Alcoholics anonymous

Talk to Frank

Improve your digital skills

Digital and numeracy skills are amongst those that are most sought after by employers, and can help you progress in work and boost your job prospects. Digital skills can be anything from using social media and staying safe online to coding, programming or digital marketing.

Through the Skills Toolkit the government are providing free, digital and numeracy courses. Find out more by clicking the link below.

The Skills Toolkit


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