Coronavirus information 

COVID-19: latest updates and information

Updated 1 June 2020

We continue to follow Government guidelines and our priority remains to support the most vulnerable and to ensure the safety of our residents, colleagues and communities.

Following the Government’s updated advice around the coronavirus pandemic, and the cautious easing of lockdown restrictions, we are pleased to say we are beginning the gradual reopening of certain services.

We want to reassure you that we are taking careful and considerate steps to ensure both our residents and colleagues are safe. We appreciate this is a difficult time; you may feel anxious about us visiting your home, but we are doing all we can to work as safely as possible.

We have now put together a plan to increase the level of services we’re able to offer safely.

Read our frequently asked questions here



Our services have been heavily impacted and for some time we’ve only been able to carry out emergency repairs, limited maintenance work and essential gas and electrical safety checks.

In line with Government guidelines, we are relaxing our temporary suspension of non-emergency repairs, and where safe to do so, in addition to emergency repairs, we can now complete some non-essential repairs to your home.

However, as we hope you can appreciate, we are currently working through a significant backlog and any new reports may take us longer to attend to.

We apologise for any inconvenience; we aim to return to a full service as soon as it is possible


If we contact you to arrange an appointment, please let us know if you or any of your household members have symptoms of Covid-19 and are self-isolating for this reason. We will cancel and rearrange your appointment.

We want to help our communities and ensure they emerge stronger than before. Now more than ever it is important to look out for each other.

We acknowledge these are difficult times for everyone and that for some people their home will not feel like a safe place.

Although we are beginning to gradually reopen certain services, we still have reduced visibility of safeguarding issues within our homes.

If you are concerned that another resident (or their children) may be at risk of harm, please contact us to report a safeguarding concern and we will contact the relevant agency.

Useful links

If you or someone else is at immediate risk of harm call 999.

Below you will find useful links to help signpost you to organisations who are there to help with issues you may be facing. Alternatively our housing teams are also able to speak to you and signpost you to a wider range of support.

Mental Health

Young minds


Food provisions

Trussel Trust Foodbanks


National Crime agency

Alcohol & Substance Misuse

Alcoholics anonymous

Talk to Frank

Improve your digital skills

Digital and numeracy skills are amongst those that are most sought after by employers, and can help you progress in work and boost your job prospects. Digital skills can be anything from using social media and staying safe online to coding, programming or digital marketing.

Through the Skills Toolkit the government are providing free, digital and numeracy courses. Find out more by clicking the link below.

The Skills Toolkit


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