Coronavirus information 

COVID-19 outbreak

Updated 24 March 2020

Supporting the most vulnerable and keeping our residents and colleagues safe is our priority. We’re monitoring and adapting the way we work as things develop and are working hard to ensure we can maintain normal service delivery.

 

At this time, our priority is to ensure your safety and that of our staff. We continue to closely monitor and follow Government guidelines.

In the circumstances, our service is now heavily impacted.

We are now only able to attend to emergency repairs, which are issues causing significant damage to your home or a significant risk to your safety.

Our reception is now closed to residents and visitors and where applicable, communal social spaces will no longer be open for use.

Unfortunately, we are unable to conduct new sign ups at this time until further notice.

Important

It is important, only emergency repairs are now reported to us so that we can attend to the most vulnerable.
If you or any of your household members have symptoms of the Coronavirus, and are self-isolating for this reason, please make us aware when reporting an emergency repair.
We are unable to log routine repairs at this time and all pre-booked appointments, refurbishments and ongoing servicing and safety checks will be suspended.

Please contact us if you think you may be unable to pay your rent.

The important thing is to keep in touch with us, any residents whose finances are impacted as a result of COVID-19 can receive help, advice and support from our Housing Teams. We are taking an understanding and realistic approach to ensure we don’t create unnecessary pressure on our residents.

We want to help our residents and commit to not taking any unreasonable action with those struggling to pay their rent as a result of COVID-19.

Call us on 01284 767224 or email us at enquiries@suffolkhousing.org.

Useful links

Understanding Universal Credit and coronavirus

Coronavirus support for employees benefit claimants and businesses

Money advice service – coronavirus and your money

Citizens advice bureau – coronavirus what it means for you 

Information for the extremely vulnerable

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