Comments, Compliments and Complaints 

Complaints and Feedback

We aim to provide an outstanding service for our residents. However, we understand that sometimes things go wrong and you may be dissatisfied with the service you have received. We want to work with you to put things right.

Once we receive your enquiry, a member of our staff will investigate the problem and try to find the best way to put things right, ensuring you understand what is happening and when.

More information on how we handle complaints can be found in our complaints policy, complaints procedure and discretionary payments policy.

To see our self-assessment against the Housing Ombudsman Complaints handling code click here. 

You can tell us about your complaint in a way that is convenient to you. Please contact us by using one of the methods below:

Call: 01284 767224


Write to us:

Suffolk Housing
Coppice House
5 Greenwood Court
Bury St Edmunds
IP32 7GY


April 2019 – March 2020

34 complaints received

The main cause for complaint was time to complete repairs followed by the quality of your home.

11 complaints were escalated to a review

1 complaint was escalated to the Housing Ombudsman Service for formal investigation.

October – December 2020

We received 46 complaints

The reason for these complaints were due to poor communication and time to complete a repair.

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