Comments, Compliments and Complaints 

Complaints and Feedback

April 2019 – March 2020


34 complaints received

The main cause for complaint was time to complete repairs followed by the quality of your home.

11 complaints were escalated to a review

1 complaint was escalated to the Housing Ombudsman Service for formal investigation.


July – September 2020

We received 28 complaints

The reason for these complaints were due to poor communication and time to complete a repair.



We aim to provide an outstanding service for our residents. However, we understand that sometimes things go wrong and you may be dissatisfied with the service you have received. We want to put things right together as soon as they come to our attention.

If you remain dissatisfied about the decisions, actions or failures of Suffolk Housing, after we have had the opportunity to put things right, we will handle your issue as a complaint.

View our complaints policy here and our discretionary payments policy here

You can contact us by using one of the methods below:

Call: 01284 767224


Write to us:

Suffolk Housing
Coppice House
5 Greenwood Court
Bury St Edmunds
IP32 7GY

Once we receive your enquiry, a member of our staff will investigate the problem and try to find the best way to put things right, ensuring you understand what is happening and when.







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