Our customer charter

We are committed to providing you with an outstanding customer service, and we recognise the simple but important behaviours which really matter to you. Our Customer Charter was created with residents and sets out the standard of service customers can expect from Suffolk Housing and reflects our commitment to delivering these services.

About us

We manage over 10,000 homes and we’re proud to be part of the Flagship Group, working together to solve the housing crisis in the East of England.

Your tenancy

Supporting you to manage your tenancy and love your home.

Covid - 19

We continue to follow Government guidelines and our priority remains to support those in vulnerable situations and to ensure the safety of our customers, staff and communities.

We want to reassure you that we are taking careful and considerate steps to ensure both our customers and staff are safe. We appreciate this is a difficult time, but we’re here to listen, support and advise where we can.

Systems update

Following a recent cyberattack, we are now in a stage of carefully controlled recovery and our teams have safely and securely rebuilt our essential systems.

An in-depth investigation is still ongoing, if you have any questions or concerns, our full list of FAQs can be read here, and you can contact our data protection team using dataprotectionteam@flagship-group.co.uk.

We apologise for any inconvenience and will provide further updates following the conclusion of the investigation. You can read our current statement here.

May 4

We're sorry but we're currently experiencing issues with our phone line. If you need to get in touch please send us a direct message or email enquiries@suffolkhousing.org and we'll get back to you ASAP👍 https://t.co/azzchgGkAK