Residents

Here you can find information about the services we provide for tenants.

These include repairs, rents, modernisation programmes, tenants' improvements, how to get involved and how to complain.

We aim to provide a high level of service at all times. To make sure our services meet your needs we monitor services by:

• Satisfaction surveys
• Site inspections
• Feedback from tenants.

Our Residents' Group - Tenants' Voice looks at how the services we provide can be changed or improved.

The Tenants' Voice are currently working with us to agree future service standards and making sure that the services we offer are what our tenants want. This is in response to the new standards framework produced by the Tenant Services Authority. If you would like to be involved in helping to shape our services in any way then get in touch with us customerservices@suffolkhousing.org and we will explain how you can do this.

• Minutes of meeting No 7 held on 11 March 2010
• Minutes of meeting No 8 held on 10 June 2010

If you can’t find the answer to your enquiry on the following pages, please contact our customer services team on:

T: 01284 767224
E: customerservices@suffolkhousing.org

For details on the service you can expect, please download our service standards.