Publications

Residents of Sheltered housing at Mildenhall

In this section:

 

We produce a range of publications for our residents and partners.


Annual Report 2010


Published in May each year, the report provides an overview of the previous financial year as well as statistical information such as financial statements and our performance during the year.

Annual Report to Tenants - Back to Basics


This report, a regulatory requirement on all housing providers by the Tenant Services Authority, is aimed at providing our residents with a statement of how we have delivered services and agreeing standards for those services.

2011 Annual Report to Tenants


Tenants' handbook


This gives information about us, tenancy rules and top tips for making the most of your home.

Leaflets


These tell you how to deal with housing topics.


Interlink


We publish this newsletter for residents four times a year. It gives topical news, advice, updates and information.

Winter 2011
Autumn 2011
Summer 2011
Spring 2011
Winter 2010
Autumn 2010
Summer 2010
Spring 2010
Winter 2009
Summer 2009
Spring 2009
Winter 2008
Summer 2008
Spring 2008

Tenant satisfaction survey


Every two years we send a questionnaire to a cross-section of our tenants to find out how satisfied people are with our services. The results are published and we take action on any areas found to be less than the excellent service we strive to achieve.

Sheltered housing information


Information about the individual sheltered housing schemes.