Resident participation

Arrears recovery

Problems with neighbours

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Complaints procedures
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Problems with neighbours
 

The Society is aware that on occasions people fall out with each other. All of the Society's tenancy agreements have clauses in them that require the tenant, their household and guests to behave in a reasonable and considerate manner.

If someone breaks their tenancy agreement in a serious way, the Society can take legal action against them. However, this is a last resort and one that we seek to avoid.

There are also many agents and organisations that have some involvement with the wider issues of antisocial behaviour:

The police deal with criminal behaviour.

The local council's environmental health department deals with noise pollution and vermin control.

The local council's planning department deals with unauthorised change of use of the building, for example running a car repair business from home.

In many cases if the tenants who are having a dispute talk to each other about the problem, a solution that is acceptable to both parties can be found.

The action that the Society can take to deal with neighbour nuisance is generally possession proceedings or to seek an injunction. Both of these involve hearings in the County Court and usually require the tenants who are making the complaint to be witnesses and give evidence.

 

If there is a genuine fear for a tenant's safety in being asked to give evidence it is sometimes acceptable for evidence to be given through another person. The Society has to be very sure that the case is one it can prove before starting such action.

Sometimes agencies might act together to resolve a problem. For example, a prosecution for noise nuisance will provide good evidence for the Society if it took a tenant to court for antisocial behaviour.

For more information or to discuss a problem contact your housing officer or contact the office.