| |
SHS performance
|
Top 25% of peer group
|
| xAverage
weekly rent |
£56.27
|
£56.05
|
|
xRelet
time
|
10 days
|
20 days
|
|
xAverage
SAP rating
|
77
|
70
|
|
xProperties
failing decent homes standard
|
0.2%
|
1.8%
|
|
xTenant
satisfaction with service
|
86%
|
84%
|
|
xTenant
satisfaction with participation
|
56%
|
67%
|
|
xOperating
costs (per unit per week)
|
£31.55
|
£37.91
|
|
xRent
arrears
|
2.6%
|
3.5%
|
|
xVoid
period losses
|
0.6%
|
0.8%
|
|
|
|
|
|
xRepairs
completed within target
|
|
|
|
xEmergency
|
100%
|
99.7%
|
|
xUrgent
|
99.7%
|
97.4%
|
|
xRoutine
|
98.3%
|
97%
|
