When will I get my new kitchen/bathroom?
We advertise future plans for works in our Interlink newsletter. You can view our latest edition on our publications page
. The dates may be subject to change but it will show you if your home is due for any improvements in the forthcoming year. TopWhat am I responsible for?
You are responsible for keeping your home in a good condition and decorating the inside of your home. For details refer to section 4 of the Tenants' Handbook
and your agreement with us.TopHow often will gas appliances be serviced?
Oil and gas appliances will be serviced annually. We’ll send you a letter telling you when this needs to be done, and our contractor will contact you directly to arrange an appointment.
Please respond quickly to our servicing letter. We have to do this work by law and it’s also important to keep you and your family safe. If you don’t let us into your home, you will also be in breach of your tenancy agreement. If necessary, we will take legal action to gain access to complete this important work.TopWhat happens once I have reported a repair?1.
You should receive a works order and a satisfaction survey form through the post. This will state when the repair is due to be completed. If any of the details in the works order look incorrect, please call our Customer Service Team on 01284 767224
or email us
The contractor should call you to arrange an appointment (you will be given a morning or afternoon appointment; unfortunately we are unable to guarantee times)3.
If the contractor does not call and the due by date is approaching, please feel free to call the contractor on the number provided on the works order. 4.
Once the repair has been completed, please fill in the satisfaction survey form and send it back to us in the pre-paid envelope provided, with any comments or compliments you may have. Top